Warranty
Creativity 3D Printer Parts Warranty Policy
1-Year Limited Warranty
All Creativity 3D printer components are covered by a 1-year manufacturer’s warranty for the original purchaser, effective from the date of delivery. This warranty protects against defects in materials and workmanship under normal use.
Warranty Coverage Includes:
✅ Frame & Structural Parts – 1-year warranty against manufacturing defects.
✅ Electronics (Motors, Boards, Wiring) – 1-year warranty for factory-faulty components.
✅ Heating Components (Nozzles, Hotends, Heatbeds) – 1-year warranty for premature failure.
✅ Free Replacement Parts – Creativity will provide new replacement parts (including shipping damage) upon verification.
Warranty Exclusions:
This warranty does not cover:
1️⃣ Damage from misuse, accidents, modifications, or improper assembly (e.g., forced mechanical stress).
2️⃣ Normal wear & tear (e.g., nozzle clogs, belt tension loosening over time).
3️⃣ Cosmetic damage (scratches, dents) unless caused during shipping.
4️⃣ Use of non-Creativity filaments, third-party firmware, or unapproved upgrades.
5️⃣ Issues from improper maintenance (e.g., uncleaned extruders, uncalibrated beds).
6️⃣ Damage from environmental factors (power surges, dust, humidity, extreme temperatures).
⚠️ Critical Note:
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Voided if tampered with (e.g., removed serial stickers, unauthorized repairs).
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No warranty for parts used in commercial/industrial 24/7 printing environments.
How to Claim Warranty Service:
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Contact Support – Reach out to Creativity Customer Service with:
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Proof of purchase (order number/receipt).
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Clear photos/videos of the defective part.
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Description of the issue.
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Fast Resolution – Approved claims get free replacements with guided troubleshooting (video/PDF instructions).
Support Email: sales05@creativity3dprinter.com
Response Time: Within working hours on business days.
Creativity Stands by Its Products – We Guarantee Reliable Performance & Hassle-Free Support!